Manage your call settings in Teams


To change call settings, click your profile picture at the top of Teams, then click Settings.

    

  • In the General section, you can select either Microsoft Teams or Skype for Business as your default calling app.

  • In the Notifications section under Other, you can turn off the sound for incoming call notifications.

  • Go to the Calls section to set up call forwarding (choose Calls don’t ring me) or to have your calls simultaneously ring you and someone else (choose Calls ring me). You can also block calls from anonymous callers that don't include any caller ID.

    Preferred calling app - Teams or Skype

        Note: If you don't see Calls Calls button  on the left side of Teams, talk to your IT Admin.



Call forwarding, call groups, and simultaneous ring


You can forward calls to another number or Teams member, or ring another number at the same time as your work number.

        

Set up call forwarding

    

To start forwarding your calls, click your profile picture at the top of Teams, then select Settings > Calls. Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.

    

        Tip: You can always set up a delegate to forward your calls to.

    

Call answering and forwarding rules

    

        Note: If you don't see any options for call forwarding in your settings, that's because you don't have an Enterprise Voice license.

            

Set up call forwarding to a call group

      
  1. Under Call answering rules, select Forward my calls.

  2. In the Forward to menu, select Call group.

  3. Under Add people, add the people you want in your call group. You can add up to 25 people. Anyone you add will get a notification:

              

    Notification that Babek S. added you to a call group.

                          

                  Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

      Call group dialog box      

Group call pickup is less disruptive than other forms of call forwarding because recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.

      

Selecting Banner in calls app only for Alvin Tao's forwarded calls in Settings

        

Set up simultaneous ring

    

If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams. Click your profile picture at the top of the app, then click Settings > Calls. Under Call answering rules, select Calls ring me. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group.

    Calls ring me menu    

        Note: If you don't see any options for simultaneous ring in your settings, that's because you don't have an Enterprise Voice license.

            

Set up simultaneous ring in a call group

      
  1. Under Call answering rules, select Calls ring me.

  2. In the Also ring menu, select Call group.  

  3. Under Add people, add the people you want in your call group. You can add up to 25 people.

                  Note: You need to add people from your organization. Phone numbers are not supported.  

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

      Call group dialog box    

Share a phone line with a delegate


You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls. 


Add a delegate

    
  1. Go to your profile picture at the top of the app, then click Settings > General.    

            Profile pic menu              
  2. Under Delegation, click Manage delegates.

            General settings                  

                Note: If you don't see any options for delegation in your settings, that's because you don't have an Enterprise Voice license.

  3. Click Your delegates and type the person's name in the Add a delegate box.

  4. Check the Make calls and Receive calls boxes for your delegate and then click Save.

            Delegate settings              
  5. Your delegate will receive a notification letting them know about their new status.

            Delegate chat              
    

Now the person appears in your delegates list, which will be a default selection in your call forwarding and simultaneous ring options. 

    
  • Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.

  • Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.

      Notes: 

    • Delegates can see when you’re on a call and who it’s with.

    • Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

        

Make and receive calls as a delegate

    

Once you've been added as a delegate, you can make and receive calls on someone else's behalf. 

    
  1. Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.

  2. Click   Calls buttonCall.

            

    A delegate selects who they want to place a call as: themself, Babak Shammas, Hilary Reyes, or Reta Taylor

    

        Note: Delegators can see the calls you make and receive on their behalf.

    Delegator's view of delegate's calls  
  

Put calls on hold as a delegate

    

Delegates can also put calls on hold. Just click More actions More options button  in your call window and click Hold. Everyone in the call will be notified that they've been put on hold, and you or the person you are a delegate for can continue the call by clicking Resume.

    

Notification that a call from Tom has been on hold for 12 seconds with the option to resume