Adding an external user as a "Contact" allows you to perform a multitude of tasks that typically require the user to be created in your organization, such as forwarding email to it, or add the user to a distribution list.

To add an external user as a contact in your organization:

  • Go to Admin Center.
  • From the left-side menu select "Users" and then "Contacts".

  • From the Contacts screen, select "Add a contact".

  • In the contact creation screen, enter all the user's details.