This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365.

Activation fails and you may receive one the following error messages: 

We are unable to connect right now. Please check your network and try again later.

Sorry, we can’t connect to your account. Please try again later.

A. Sign out & close all Office applications

B. Run UNPKey Command: [Ref Article -]


   1. In the C: drive please locate the "OSPP" file -

        * If you're running 64-bit Windows with 32-bit Office, you will find the OSPP file in - C:\Program Files(x86)\Microsoft Office\Office16

        * If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows, you will find the OSPP file in - <C:\Program Files\Microsoft Office\Office16>

  2.Copy the path where you find the "OSPP" file

    3.Open the Command Prompt as administrator

    4. Type Cd (Paste the path where you located the OSPP file and press ENTER)


            * Then Type - cscript ospp.vbs /dstatus

            * Look for the last five characters of the installed product key.


            * Remove product keys. To remove a product key, type the following command, and then press Enter:

            * cscript ospp.vbs /unpkey: <Last five characters of product key>

C. Open Office application & sign in with Office 365 credentials.